Terms of service
This website is owned and operated by Lucie Annabel, a trading name of Henderson Design Group Ltd. Registered office: Henderson Design Group, 28 Oakesway, Hartlepool, TS24 0RE (landline: 01429803930). Registered in England 03653986. VAT Number: GB721821949.
SECTION 1 - ONLINE STORE TERMS
Throughout the site, the terms “we”, “us” and “our” refer to Lust Home. Lust Home offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Specific offer restrictions:
UK Free or discounted delivery offers exclude Northern Ireland, Highlands & Islands.
Free or discounted delivery offers exclude delivery outside of the UK, unless stated otherwise.
*Other exclusions may apply. Details for promotions currently running under - Promotions and discounts section (see below).
SECTION 4 - INTELLECTUAL PROPERTY & CONTENT
All trademarks, logos, images and content remain the property of Henderson Design Group Ltd., and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Henderson Design Group Ltd.
All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding.
Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary depending upon your computer equipment and, as such, we cannot guarantee that the goods on delivery will reflect the colour on your computer. Therefore, we would highly recommend that all customers use our sampling service to check the colours prior to placing any order.
Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Henderson Design Group Ltd., shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.
SECTION 5 - TERMS OF SALE
All orders are subject to availability and confirmation of the order price. When placing an order with Henderson Design Group Ltd., you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit, debit card or PayPal account acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process. Due to the quick turnaround in our warehouse and sales process, once an order has been confirmed we are unable to make changes or cancel an order that has been dispatched.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We do not refund VAT. If you purchase from our online store, you will pay the UK prices. Henderson Design Group Ltd is based in the United Kingdom. Any orders that are received from outside of the UK may be subject to import tax and custom charges. Should the customer fail to pay the necessary taxation, any costs incurred for shipping, recovering and destroying items will be deducted from any refunds that are offered.
SECTION 6 - PRODUCTS OR SERVICES (if applicable)
Products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 9 - OUR LIABILITY
We recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the products, or suffer loss or damage that is a foreseeable result of us failing to use reasonable care and skill, please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer. For example, if you find the wallpaper does not match the wallpaper you had ordered, do not continue wallpapering.
We will not be liable to you (or any other user of our website) for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use or inability to use our website or reliance on the content displayed on the website.
We supply products (including any free samples provided with your order) for domestic and private use. On this basis, you agree not to use the products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Some of the products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products.
SECTION 10 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
SECTION 11 - COMPETITION T&Cs
SECTION 12 - PROMOTIONS & DISCOUNT CODES
Promotion codes promoted by Henderson Design Group Ltd entitle you to an offer on your online order from www.lucieannabel.com. To utilise your promotion code, enter into the GIFT CARD OR DISCOUNT CODE box at the checkout. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, and are not transferable. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.lucieannabel.com.
Unless otherwise stated:
- Discount codes must be entered at the checkout for the discount to apply
- Only one discount code can be used per transaction
- UK free or discounted delivery offers exclude Northern Ireland, Highlands & Islands
- Free or discounted delivery excludes any countries outside of the UK, unless stated otherwise.
SECTION 13 - CLEARPAY
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply. Clearpay Finance Ltd.
Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.
SECTION 14 - GIFT CARDS
To use your gift card, the unique gift card code must be entered in the GIFT CARD OR DISCOUNT CODE box at the checkout. Gift Cards can be used in conjunction with another payment method should the order amount exceed the value of the gift card. Gift cards are valid for 1 year from the date of purchase. Vouchers are non-refundable other than within the 14 day cancellation period.
The Gift Card cannot be exchanged or redeemed in whole or part for cash. Refunds will be processed back to the unique gift card code. If a combination of payment methods are used, you will receive a refund on your second payment method first. E.g. if an order is paid for with a gift card and debit card, we will first refund the debit card. If the value of items you return exceeds the amount paid with credit card, the rest will be refunded back to the unique gift card code.
SECTION 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com